UK & International - Delivery & Returns

3-5 working days - Dispatched *Monday to Friday only and orders are not dispatched on Bank Holidays 

+Eco Friendly - No additional energy or fuel will be used as your order will be delivered by our serviced vans. 

1-2 working days 

*If placed on a Saturday/Sunday orders will not arrive until Tuesday or Wednesday if a Bank Holiday is present.

Your parcel will either be sent with Royal Mail or Yodel.  

Order by 5pm to receive your delivery for next day*

*If placed on a Saturday/Sunday orders will not arrive until Tuesday or Wednesday if a Bank Holiday is present.

After 3pm Mon-Fri delivery will take an extra day to the following postcodes:

AB10-54, 1V1-54, BT1-94, DD6-11, FK21, PH17-19, EH39-46,TD10-14, GY1-10, HS1-8, PA21-80, KA2,-28 KW1-17, PO30-41 TR21-25, ZE1-3, KY14-16, IM- ALL JE-ALL

*Although 98.5% reliable, Yodels next-day deliveries are not guaranteed. Very occasionally they will arrive the following day (next day orders placed on Saturday and Sunday will not arrive until the following Tuesday) 

We will let you know the delivery speed for each item individually on the basket page when you choose the next day delivery option. You can track, change your delivery address or pause by clicking here: TRACK, CHANGE DETAILS

Express: 2 working days
Standard: 3 to 6 working days

Custom duties are covered within the total price paid.

Express: 2 to 3 working days
Standard: 3 to 5 working days

Custom duties are covered within the total price paid.

Express: 2 to 3 working days
Standard: 4 to 6 working days

Custom duties are covered within the total price paid.

Express: 2 to 3 working days  

Custom duties are covered within the total price paid.

Express: 4 to 5 working days

Custom duties are covered within the total price paid.

Shipping times will be calculated at checkout.

Custom duties are covered within the total price paid.

We’re currently unable to process exchanges due to the relocation of our warehouse. We’re working to reinstate this service as soon as possible and appreciate your patience.

We hope you are satisfied with your purchase. If you wish to return any item(s), the return is free of charge.

Refunds will be processed on the 14th working day of the item's arrival at our warehouse (excluding Bank Holidays and weekends). Parcels typically take 48 hours to reach us. You can confirm whether your return has arrived by click here: Customer Dashboard

Please ensure you use the email address that was used to place your order. If you choose to return your items by an alternate shipping service, your postage costs are non-refundable.

To start your return please click here: RETURNS PORTAL

Full Price items must be returned within 28 days of receipt of your order. 14 days for sale items from the day of purchase.

Sale items can be returned within 14 days from the day of purchase, provided you return them in an unused condition, together with proof of purchase. We are unable to accept returns on earrings, underwear, swimwear or toiletries for hygiene reasons. Faulty goods may be returned within a reasonable period of time.

All items must be returned new, unused, unwashed, not modified in anyway, and with all accessories e.g. belts, and in the original packaging with all Jigsaw garment tags and labels attached.

We are unable to accept returns on earrings, and underwear for hygiene reasons and Gift Cards.

Faulty goods may be returned within a reasonable period. Please note we do not refund postage charges if you change your mind as we offer free returns.

Keep your proof of postage until you receive a confirmation email that your refund has been processed.

Purchases made in our Boutiques:

If you wish to return or exchange your store purchase, please ensure you bring your receipt.

Online Orders / Click and Collect:

We recommend returning our item via our online returns portal, as this allows you to track the progress of your return and refund at every stage. Please click here to start the returns process: Jigsaw | Returns & Exchanges

If you prefer to return your online/click and collect purchase to one of our boutiques, our store teams will submit a refund request to our returns team on your behalf. Please note: In this instance, you will not receive a confirmation of the request, and the refund will take up to 14 working days to be processed.

Kindly note that our boutiques are unable to accept returns for items purchased through John Lewis or Marks & Spencer.

We hope you are happy with your purchase, however if you would to like return any of your item(s), please find the link here:  Returns Portal (global-e.com)

You will need your email address and order number to hand which ends with JIG:  

Your return is FREE so all you need is your pre-paid label to return your parcel. Please note that you will need a printer.

mport duties and taxes are non-refundable. If you return an item, any duties or taxes paid at the time of delivery will not be reimbursed.

Please refer to (How do I return my online purchase UK) to start your free return.    

Within 3- 5 working days. If you have not recieved an email of its arrival,please call the store.

You will receive an automated email or a call from the store once your order has arrived to let you know it is ready to collect.

To find out about the status of your order, please call the store that your order is being delivered to.You can find the telephone number by clicking on the link below:

Store Locator – Jigsaw (jigsaw-online.com)

Yes, absolutely. You can either grab your parcel and run, or you can make the most of our stores and use the changing rooms to try on any items.

You can then return or exchange items in store. Please note we will no longer accept PayPal or Klarna returns in store. You can however use our free returns options to return your order via the post for a full refund back to these payment methods.

Yes but you'll need to contact the store first to provide their full name and ensure they bring along the order confirmation (printed or in an electronic version) along with their own ID.

If you paid with a debit or credit card, you need to bring along the order confirmation (printed or in an electronic form) and the card you made payment with.

If you paid using PayPal, you need to bring along the order confirmation (printed or in an electronic form).

When you use the Click & Collect service, your order will be held in-store for 14 days.

If your order is not collected within this time we will refund the card holder and the order will no longer be available to collect. ,