Click the link below and follow the instructions to create a label and QR code.
https://www.royalmail.com/track-my-return/create/4686
Please retain your proof of postage receipt, as Jigsaw cannot accept liability for items lost in transit. Jigsaw does not provide freepost returns for International orders. Please ensure you include your returns form as this could delay your refund.
Once your label is created and printed you can arrange for a free collection with Royal Mail or take to your local post office. If you have no printer please follow the steps below.
NO PRINTER?
Simply show the ‘QR code’ on your chosen device at your Post Office. You can find your nearest by clicking on the link below. Please note: Not all Post Offices have the facilities to print your label. Please ensure use the link below to find your nearest office.
Services near you | Royal Mail Group Ltd
RETURNS INFORMATION
You have 28 days from receipt of your purchases in which to return any items purchased at full price and 14 days for sale items. For exceptions please see NON RETURNABLE ITEMS.
Returned items must reach us in their new, undamaged and unworn state with original tags in place (The original condition is an unused and unworn product, with no marks, scent or damage and in a resaleable condition.
Please do not post store purchases back to our warehouse as they cannot be processed and will cause delay on you receiving your refund. Purchases made in Jigsaw stores can only be returned to any stand-alone store.
Refunds are processed within 5 working days upon receipt in our warehouse (Please allow 48 hours for your parcel to arrive back to the warehouse)
NON RETURNABLE ITEMS
We are unable to accept returns on earrings, underwear, swimwear, eyemasks or face masks for hygiene reasons. These items will be sent back if received.
STORE POSTAL SALES AND HOW TO RETURN?
For orders processed through our store postal service, contact the relevant store for details on how to return your purchase.
Store Locator – Jigsaw (jigsaw-online.com)
I PURCHASED FROM A CONCESSION?
Other retail companies which sell Jigsaw clothing, including John Lewis Partnership, Harvey Nichols, Next and M&S are unable to accept returned items purchased from our website or stores.