Customer Experience

Our Global Customer Experience team are available 7 days a week. The best way to make contact with us is by Chat or Email to avoid wait times.

We are here to support with styling advice, size and fit. We can also place a UK order and *try before you buy with Harper.

Please also visit our FAQs section or our Delivery and Returns page. Please note: Refunds are processed within 10 working days of its arrival into our warehouse.  

If you cant find the answer your'e looking for please get in touch by using one of the below options.

Contact us

Support /Chat button - Located on selected page - Chat available when an Agent is free.

0208 392 5603 (UK)

+44(0)208 392 5603 (INTL)

Store telephone numbers are located here: Store Locator – Jigsaw (

Opening Hours

Phone Lines - 11:00AM to16:00PM - Monday to Friday

*Chat/Support - 10:00AM to 19:00PM - Monday to Friday

*10AM to 17:00PM Saturday and Sundays : Chat available when an Agent is free.

Try before you buy & Jigsaw By Appointment  

Phone: 0208 392 5603 *Available for Greater London Only
Monday to Friday 11:00AM - 17:00PM

For further information on the Harper service, click here:  Harper – Jigsaw (

Jigsaw by Appointment - please click here: Jigsaw By Appointment (

Head Office Enquiries

Jigsaw, 3 Water Lane, Richmond, London, TW9 1TJ