Customer Experience

Our dedicated Global Customer Experience team are available to assist you every day of the week.

To ensure a timely response and minimise any potential delays, we suggest utilising our CHAT service, conveniently located below and on the right-hand side of selected pages on our website for the quickest possible response.

We are here to provide you with valuable assistance regarding styling advice, size, and fit. Moreover, we offer the convenience of placing a UK order via Chat and even the opportunity to try before you buy with Harper.

If you have not chosen the instant refund option, Refunds are processed up to or on the 10th working day (excluding bank holidays and weekends) of its arrival into our warehouse.

Please also visit our FAQs section or our Delivery and Returns page for further information.

LIVE Chat - Opening Hours

Monday to Friday: 10:00 AM - 18:00 PM  
Saturdays and Sundays: 10:00 AM - 17:00 PM
Bank Holidays: 10:00 AM - 16:00 PM

Contact Us - Via Email

Before you send an email, we recommend utilising our chat feature for a prompt resolution to your inquiry, which will automatically convert into a ticket in case we are closed.


Contact a Store

Please click this link to find your required store: Store Locator – Jigsaw (

Head Office Enquiries

Jigsaw, 3 Water Lane, Richmond, London, TW9 1TJ