Contact Us

Before you get in touch, you might find it quicker to check the answers below…

Where is my refund?

Refunds will be processed within 5 working days upon receipt in our warehouse. To see whether your return has reached us yet you can enter the barcode tracking number from your returns receipt on If an order has been cancelled, refunds will also be processed within 5 working days, providing that we have been notified in writing that you wish to cancel your order within 28 days of receipt.

Where items have been returned in exchange for other items in store, the balance of value between the returned items and exchanges will be credited to/debited from your credit card.

In the interests of security we do not store all the required parts of your credit card details needed to take payment. In the short term, we do hold the required parts of your credit card details to allow us to complete a refund to your card should you return items to us within the permitted 28 days.

Returned items which are accepted as faulty by Jigsaw or items that we incorrectly despatched to you will be refunded in full. Please use the free UK returns label provided by us when sending your items back. If you are returning items from outside of the UK, we will reimburse you for the cost of postage when returning faulty or incorrectly sent items.

Refunds on returned items (which are not faulty) will not include the original p&p charge or the cost of returning the goods to us.

Where is my order?

Please only get in touch if you’ve waited more than a week for your order. Please check our Delivery & Returns page for updated delivery times.

I haven't received all my items

We sometimes send items from different locations in more than one parcel. Please check your Order Status Update emails.

Collect from store

If you think you should have heard from your chosen store by now, please give them a call. You can find your store’s contact details using our store locator. Please check our Delivery & Returns page for updated delivery times on Click & Collect orders.

Can you find an item for me in store?

You can find it much more quickly yourself!

All store stock is shown on our website, please check the Check Store Stock section on any product page. Please call the store before going.

Lots of other questions are answered on our FAQs page: Frequently Asked Questions.

If you were unable to find an answer to your query above, drop us an email at and we will get back to you.

For customer service enquiries:

The best way to make contact with us is by LIVE CHAT.

LIVE CHAT is open Monday to Saturdays: 10:00AM - 15:00PM

Alternatively, you can contact us by:
Phone: 0208 392 5603 - Monday to Friday 11:00AM - 17:00PM

Please note: Sundays and Bank Holidays are CLOSED.

For general head office enquiries please contact:

Jigsaw, 159 Mortlake Road, Kew, Surrey, TW9 4AW