Customer Experience

Our dedicated Global Customer Experience team are available to assist you 7 days a week.

Refunds are processed up to or on the 14th working day (excluding bank holidays and weekends) of the arrival of your parcel into our warehouse. Reveni will send you an email to confirm its safe arrival. You will find more information on Delivery & Returns by clicking here: Delivery and Returns 


LIVE Chat - Opening Hours  

Monday to Friday: 10:00 AM - 18:00 PM  

Saturdays and Sundays: 10:00 AM - 17:00 PM
Bank Holidays: 10:00 AM - 16:00 PM

FAQS - Support Portal

We suggest exploring our newly launched FAQ support portal, where you can conveniently find answers to a wide range of queries 24/7. To access this, please click on the following link: FAQs

Contact Us - Via Email

Before you send an email, we recommend utilising our chat feature for a prompt resolution to your inquiry, which will automatically convert into a ticket in case we are closed.


Contact a Store

Please click this link to find your required store: Store Locator – Jigsaw (

Head Office Enquiries

Jigsaw, 3 Water Lane, Richmond, London, TW9 1TJ