Contact Us

Before you get in touch, you might find it quicker to check the FAQs below…

Where is my refund?

Refunds will be processed within 5 working days upon receipt in our warehouse. Please allow 48 hours for the item(s) to arrive and an additional 5 working days for the refund to appear within you account. (This is dependant on your chosen credit provider)

To see whether your return has reached us yet you can enter the barcode tracking number from your returns receipt on If an order has been cancelled, refunds will also be processed within 5 working days, providing that we have been notified in writing that you wish to cancel your order within 28 days of receipt.

Where items have been returned in exchange for other items in store, the balance of value between the returned items and exchanges will be credited to/debited from your credit card.

In the interests of security we do not store all the required parts of your credit card details needed to take payment. In the short term, we do hold the required parts of your credit card details to allow us to complete a refund to your card should you return items to us within the permitted 28 days.

Returned items which are accepted as faulty by Jigsaw or items that we incorrectly despatched to you will be refunded in full. If you are returning items from outside of the UK, we will reimburse you for the cost of postage when returning faulty or incorrectly sent items.

To return any of your items please click the link below and follow the steps to create your returns label and QR code. Please note that items purchased in store must be returned to a store.

Delivery and Returns – Jigsaw (

Refunds on returned items (which are not faulty) will not include the original p&p charge or the cost of returning the goods to us.

Where is my order?

Please only get in touch if you’ve waited more than a week for your order. Please check our Delivery & Returns page for updated delivery times.

I haven't received all my items

We sometimes send items from different locations in more than one parcel. Please check your Order Status Update emails. If you have not recieved all of your order within 7 days please contact us.

Click & Collect

The customer care team will not be able to support with locating your click and collect order. If you think you should have heard from your chosen store by now please call the store directly who will have all your details to hand.

You can find your store’s contact details using our store locator. Please check our Delivery & Returns page for updated delivery times on Click & Collect orders.

Can you find an item for me in store?

You can find it quickly yourself by following these simple steps.

All store stock is shown on our website, please check the Check Store Stock section on any product page. Please call the store before visiting.

If you have not found the answer to your query, please visit our FAQs page: Frequently Asked Questions.

If you were unable to find an answer to your query, please reach out to our dedicated customer care team:

For customer CARE enquiries:

The quickest way to make contact with us is by Live Chat. The live chat button is located on the bottom right hand corner on selected pages of our website.

LIVE CHAT is open 7 days a week:
Monday to Friday:   09:00AM - 19:00PM
Saturday to Sunday: 09:30AM - 17:00PM

Please Note: To ensure we are giving you our full attention our team are limited to the amount of chats at a time- Chat will only appear when an agent is avaiable.

Alternatively, you can contact us by:

By Email:

By Phone: 0208 392 5603 - Monday to Friday  11:00AM - 17:00PM

For head office enquiries:

Jigsaw, 159 Mortlake Road, Kew, Surrey, TW9 4AW