Please always double check your order details to confirm you are happy with the quantities and prices of the goods you wish to purchase. Always check you have selected the correct size and colour. Always double-check that you have entered your payment details correctly including card type, card numbers, related dates, registered name, registered address and any security code or password. Please be aware that if incorrect details are entered that your card issuer may withhold funds for several days and we may not be able to get these funds released early.
We have specifically designed the checkout area of our site to show your basket at every step of the process, so it is clearly visible and easy to check at any time. Also, when shopping/browsing throughout the site, we have provided a drop down basket which allows you to check (and remove/add) items in your bag at any stage. Simply click on 'Shopping Bag' at the top right of every page.
Please note that if you use our 'save basket' function, which enables you to log out and return later to complete your purchases, product details and availability may have changed since your last visit. You should always check your basket contents before completing your order.
Please also note that all purchases are subject to availability.
Once we have received your order, we will send you a confirmation e-mail to confirm receipt. This email will provide the core details of your order and the payment that will be taken from your credit card when the goods are despatched. This confirmation email does not constitute our acceptance of your order or a guarantee that it can be fulfilled. Should we have any queries about your order or have any problems in fulfilling your order, our Customer Service team will contact you directly.
Should you wish to cancel your order, please see the section below on your "Cancellation Rights". Please note, cancellation of an order is not the same as the returns process, should you wish to return any faulty items shipped to you. This is also detailed below in the “Returns” section.