Why have I received a reward voucher?
• 'The Collector' is a new loyalty programme and our way of thanking you for being a loyal customer to Jigsaw. The more you shop with us, the more vouchers you can earn.
• As you have spent £100 or more after returns and have an email address with us, you have automatically enrolled into our loyalty programme and can start receiving vouchers.
How was my voucher calculated?
• Loyalty is rewarded so that for every £100 spend after returns, you will receive a £10 voucher to spend at Jigsaw.
• Spend is based on the purchases you made over a recent 3-month period.
• Vouchers are sent in £10 increments, so you have spent £240 in the period, you will receive £20.
How often will I receive a voucher?
• We plan to drop vouchers four times a year.
• Currently this is scheduled for March, June, September and December 2025. While this is subject to change, any changes will be communicated to Collectors.
How can I use my reward voucher?
• Reward vouchers can be used in-store or online.
• Reward vouchers can be used on full price and Sale purchases and for a onetime use only, If you decide to return an item, please reach out to Customer Experience for a replacement voucher.
• They cannot be used with other discount codes or when purchasing gift cards, repair re-wear, Harper or our in-house alteration service.
How can I use my voucher in-store?
• If you are shopping in-store, simply show your reward voucher to the sales associate and share the email address that the voucher was sent to.
How can I use my voucher online?
• You can input the voucher code into the checkout page where it states to enter a gift card or promotion code.
• Only one voucher can be used per purchase.
• You will need to use the same email address every time you make a purchase, and you will also need to be logged in to your account.
• If you have difficulties with accessing your account, please visit: Account – Jigsaw (jigsaw-online.com) or reach out to Customer Experience who can help reset your account.
Can I use multiple reward vouchers for one transaction?
• No, only one reward voucher can be used per transaction.
When will my reward voucher expire?
• Reward vouchers are valid for 3 months from the date of issue.
• If the expiry date looms and you haven't used yet used your voucher, we'll send you a reminder.Replacement codes can be sent once the expired date has passed.
I just heard about your loyalty programme. How can I receive more information?
• If you would like to receive regular updates, simply click on this link: Loyalty Sign Up - Jigsaw (jigsaw-online.com) and add your information.
Who can I contact if I need support on Loyalty?
• Please contact our dedicated Customer Experience Team by emailing thecollector@insidejigsaw.com or via the live chat function at the bottom of our website.
