Company Updates

COVID-19

Dear friends of Jigsaw,

We are delighted to inform you that our stores are now open and we are ready to welcome you. Visit our store locator page for more information on the measures in place to keep our staff and customers who visit us safe.



STORE CLOSURES

As you will know, the UK retail sector has been going through a seismic change for some time, with customers moving to the convenience of online shopping. This trend has only accelerated during the recent pandemic with high street, city and shopping centre locations being closed for several months.

In light of this, we have been reviewing our stores across the UK, and have had to make the difficult decision not to re-open some of these locations, post-lockdown.

To find your nearest store click here.

We’d like to reassure you that given the convenience of online, we are committed to continuing investment in our digital channels to ensure we bring the very best of our brand to our dear customers.

We want to thank you and all our staff for their continued support and loyalty to the company through this time. We remain committed to bringing you the quality of service you expect from us.

Best wishes, Your Jigsaw Team



STORE CLOSURE FAQs

When will you close?
We will not be reopening our store after closing it on 22nd March due to the Covid-19 pandemic. Amersham, Hampstead, Leamington Spa and Wimbledon will close on 30th August 2020.
Is this due to Covid-19?
We have taken the decision to close this store partly due to the effects of the pandemic, which has had a challenging impact on the UK sector. The UK retail sector has been changing for some time, with customers finding it more convenient to shop online, and the pandemic has simply accelerated this shift.
How do I return an item I bought from a store that is not re-opening?
To return an item purchased in store please contact us on customercare@jigsaw-online.com. You will need your 10-digit receipt number to be eligible for a refund. We are able to accept returns on purchases made in these stores until 30th September 2020.
Will you reopen in my local town again?
For now our focus is to simplify our business by streamlining our UK stores. However, we are always looking for opportunities, so if one arises for us to reopen here – we will certainly take it.




Menswear

After eight wonderful years, Jigsaw has made the decision that this summer will be the last collection from Jigsaw Menswear.

We have decided to focus on our Womenswear collection, as part of an ongoing and wider programme to concentrate on the business’ core offering.

We want to thank all of our loyal customers, and our teams who have worked on the Menswear brand throughout the years.

For general enquiries email us: enquiries@jigsaw-uk.co.uk.



MENSWEAR FAQs

When will you close Menswear?
The Summer Sale will be the last opportunity to shop Jigsaw Menswear, after which our stores and website will no longer stock the range.
Is this due to Covid-19?
The coronavirus outbreak has had a severe impact on retailers in the UK and globally, leading to many adjusting their business plans. Jigsaw has decided to focus on our core Womenswear collection, however this is as part of an ongoing and wider programme to concentrate on the business’ core offering.
Can I still shop Menswear?
Yes. Menswear will still be available in selected stores and online whilst stocks last. To find your nearest store click here.
How do I return an item?
You can return a Menswear item via the usual return process. Please visit the Delivery and Returns page for more details.
Will you do a Menswear collection again?
For now our focus is to simplify our business by focussing on Womenswear. However, if circumstances change and if the opportunity arises – we will certainly take it!