Contact Us

Before you get in touch, you might find it quicker to check the answers below…

I haven’t received all my items

We sometimes send items from different locations in more than one parcel. Please check your Order Status Update emails.

Can you find an item for me in store?

You can find it much more quickly yourself!

All store stock is shown on our website, please check the Check Store Stock section on any product page. Please call the store before going.

Lots of other questions are answered on our FAQs page: Frequently Asked Questions.

If you were unable to find an answer to your query above, drop us an email at and we will get back to you.

Easter Customer Service hours:

Fri 19th April CLOSED
Mon 22nd April CLOSED

Customer Service hours:

From 23rd April:
Monday-Friday: 8:30am – 6:00pm
Saturday: 9:00am – 4:00pm
Sundays & Bank Holidays: Closed

For Customer Service enquiries:

Email: (this is the best way to contact us)
Phone: 0208 392 5603

For Career Enquiries please contact:

Retail Careers:
Head Office Careers:

For General Head Office enquiries please contact:

Jigsaw, 159 Mortlake Road, Kew, Surrey, TW9 4AW Tel: 0208 392 5600