Contact Us

Before you get in touch, you might find it quicker to check the answers below…

Where is my order?

Please only get in touch if you’ve waited more than a week for your order. Please check our Delivery & Returns page for updated delivery times.

I haven’t received all my items

We sometimes send items from different locations in more than one parcel. Please check your Order Status Update emails.

Collect from Store

If you think you should have heard from your chosen store by now, please give them a call. You can find your store’s contact details here. Please check our Delivery & Returns page for updated delivery times on Click & Collect orders.

Can you find an item for me in a store?

You can find it much more quickly yourself!
All store stock is shown on our website, please check the Check Store Stock section on any product page. Please call the store before going.

If you were unable to find an answer to your query above, drop us an email at and we will get back to you.

Our opening times are:

Monday-Friday  8:30am – 6:00pm
Saturday  9:00am – 4:00pm
Sundays & Bank Holidays  Closed

For Customer Service enquiries:

The best way to contact us is by email at
Our Phone number is 0208 392 5603 (please note that during busy sale periods it may take us longer to answer your call).

For General Head Office enquiries please contact:

Jigsaw, 159 Mortlake Road
Kew, Surrey
Tel: 0208 392 5600

For Career enquiries please contact:

Retail Careers:
Head Office Careers:

For media enquiries please contact Louise Worrell:

Jigsaw Press Office
22 Regent Street,
St. James's,
Tel: 0208 037 3887