Contact Us

Before you get in touch, you might find it quicker to check the answers below…

Where is my order?

Please only get in touch if you’ve waited more than a week for your order. Please check our Delivery & Returns page for updated delivery times.

Where is my refund

If you have not received your refund after 14 days from the date you posted it, please email us your postal receipt with the tracking number and the date of return at

I haven’t received all my items

We sometimes send items from different locations in more than one parcel. Please check your Order Status Update emails.

Collect from Store

If you think you should have heard from your chosen store by now, please give them a call. You can find your store’s contact details using our store locator. Please check our Delivery & Returns page for updated delivery times on Click & Collect orders.

Can you find an item for me in store?

You can find it much more quickly yourself!

All store stock is shown on our website, please check the Check Store Stock section on any product page. Please call the store before going.

Lots of other questions are answered on our FAQs page: Frequently Asked Questions.

If you were unable to find an answer to your query above, drop us an email at and we will get back to you.

For Customer Service enquiries:

Email: (this is the best way to contact us)
Phone: 0208 392 5603

Opening Times:

Monday-Thursday  8:30am – 6:00pm
Friday  8:30am – 5:00pm
Saturdays & Sundays & Bank Holidays  Closed

For General Head Office enquiries please contact:

Jigsaw, 159 Mortlake Road, Kew, Surrey, TW9 4AW
Tel: 0208 392 5600