UK & International - Delivery & Returns

Name: Jigsaw Gift Card 250 | Assorted
Brand: Jigsaw
SKU: J14196_AS004STD
Price: 250.00 GBP
Availability: InStock

UK Delivery

Click and Collect* +Eco-Friendly Option - FREE

3-5 working days - Dispatched *Monday to Friday only and orders are not dispatched on Bank Holidays

+Eco Friendly - No additional energy or fuel will be used as your order will be delivered by our serviced vans.

Next Day* £8

Order by 9pm to recieve your delivery for next day.

Next day orders placed on Saturday and Sunday will not arrive until the following Tuesday or Wednesday if placed on a Bank Holiday. Postcode restrictions may apply, please see below:

After 3pm Mon-Fri delivery will take an extra day to the following postcodes:

AB, BT, DD9-11, DG5-9, FK17-21, GY, HS, IM, IV, JE, KA27-30, KW, KY10, KY14-16, PA20-38, PA41-49, PA60-78, PA80, PH5-9, PH11-13, PH15-26, PH30-50, PO30-41, TD5, TD15, TR21-25, ZE

*Although 97% reliable, Royal Mail next-day deliveries are not guaranteed. Very occasionally they will arrive the following day (next day orders placed on Saturday and Sunday will not arrive until the following Tuesday)

We will let you know the delivery speed for each item individually on the basket page when you choose the next day delivery option

Express* £6

1-2 working days- Dispatched *Monday to Friday only

*Although 97% reliable, Royal Mail next-day deliveries are not guaranteed. Very occasionally they will arrive the following day (Next day orders placed on Saturday and Sunday will not arrive until the following Tuesday) Not including Bank Holidays

Standard* £4.50

3-5 working days - Dispatched *Monday to Friday only

*Not including Bank Holidays

International Delivery

Ireland €10 Standard / €15 Express

Express: 2 working days
Standard: 3 to 6 working days

France, Denmark, Netherlands, Belgium €10 Standard / €20 Express

Express: 2 to 3 working days
Standard: 3 to 5 working days

Rest of Europe €15 Standard / €25 Express

Express: 2 to 3 working days
Standard: 4 to 6 working days

United States of America $20 Express

Express: 2 to 3 working days

Australia $20 Express

Express: 4 to 5 working days

Rest of the World £20 Express

Shipping times will be calculated at checkout.

Returns

How to return an online UK order

We hope you are happy with your purchase, however if you decide to return any item(s) its FREE.

Please have your bank account details to hand as you may be presented to use our secure instant refund service (This is based on the value of the transcation) your refund will instantly be credited to your account.

Once you have chosen the method, you will receive further instructions with your label or QR code.

Ensure you use the email address that you used to place your order and your order number will end with a JIG.

To get started, simply click on the link below:

Jigsaw | Returns & Exchanges (reveni.io)

If you have paid with Klarna, you will not be able to use the instant service. If you have paid using a Gift Card please reach out to us.

Chosen to refund back to your original payment method?

Please allow up to 7 working days for your refund to be processed.

Reveni terms and conditions are here: Terms and conditions - UK residents (reveni.com)

How to return an instore UK purchase or Click and Collect order

Please bring your proof of purchase, this can be your despatch note or returns form, which you can find enclosed with your original order. We will process your refund back to the original payment method used. Kindly note that we are unable to accept PayPal and Klarna returns in store.

Please note that they are unable to accept returns for items purchased from John Lewis.

How to return a UK Click and Collect order.

You can either grab your parcel and run, or you can make the most of our store changing rooms to try on any items before you decide to return any unwanted items.

You can then return or exchange the items in store. We will no longer accept PayPal, Amazon Pay or Klarna returns in store, you can however use our free returns options to return your order via the post for a full refund back to these payment methods.

How to return an international order.

We hope you are happy with your purchase, however if you would to like return any of your items, please find the link here:

https://web.global-e.com/Returns/Portal/gsBt3.

You will need your email address and order number to hand which ends with JIG:

Your return is FREE so all you need is your pre-paid label to return your parcel. Please note that you will need a printer.

How do I return an item paid by Klarna/PayPal/Amazon UK.

Please refer to how to return my online UK order.

How do I return an order from Harper? (UK only)

Please refer to (How do I return my online purchase UK) to start your free return.

How do I return an order from Jigsaw Forever? (UK only)

Full price items can be returned or exchanged within 28 days of purchase. Sale/Promotional items can be refunded or exchanged within 14 days. You will need your proof of purchase in order to obtain both.

Our returns policy

28 days for full price items and 14 days for sale items from the day of purchase,

provided you return them in an unused condition, together with proof of purchase.

We are unable to accept returns on earrings,underwear for hygiene reasons. Faulty goods may be returned with a reasonable time period. Please note we do not refund postage charges for online orders.

Click & Collect For UK Stores

When will my order arrive in store?

Within 3- 5 working days. If you have not recieved an email of its arrival,please call the store.

How will I know when to pick up my click and collect order?

You will receive an automated email or a call from the store once your order has arrived to let you know it is ready to collect.

If you have not been contacted by a store within the stated delivery time, please contact the relevant store to check if your parcel has been delivered, this is the quickest way rather than contacting customer care.

How much does a click and collect order cost?

Click and Collect orders are sent free of charge.

Eco Friendly - No additional energy or fuel will be used as your order will be delivered by our serviced vans.

Can I try on, return or exchange items in store?

Yes, absolutely. You can either grab your parcel and run, or you can make the most of our stores and use the changing rooms to try on any items.

You can then return or exchange items in store. Please note we will no longer accept PayPal, Amazon Pay or Klarna returns in store. You can however use our free returns options to return your order via the post for a full refund back to these payment methods.

Can I send someone else to collect my order for me?

Yes but you'll need to contact the store first to provide their full name and ensure they bring along the order confirmation (printed or in an electronic version) along with their own ID.

What do I need to bring with me to collect my order?

If you paid with a debit or credit card, you need to bring along the order confirmation (printed or in an electronic form) and the card you made payment with.

If you paid using PayPal, you need to bring along the order confirmation (printed or in an electronic form).

How long do I have to collect my order?

When you use the Click & Collect service, your order will be held in-store for 14 days.

If your order is not collected within this time we will refund the card holder and the order will no longer be available to collect, please allow 10 working days for your refund to be processed and to appear within your account.

Can I collect an order from John Lewis concession?

We're sorry to say that you can only collect Click and Collect orders from Jigsaw stores, not concessions.

I think I should have heard from the store by now. What should I do?

To find out about the status of your order, please call the store that your order is being delivered to.You can find the telephone number by clicking on the link below:

Store Locator – Jigsaw (jigsaw-online.com)

	XS			S		M		L	XL	XXL
	6	8		10		12		14	16	18
Bust	32”	33”		35”		37”		39”	41”	43”
Waist	24.5”	25.5”		27.5”		29.5”		31”	33”	35”
Hip (at fullest)	35”	36”		38”		40”		42”	44”	46”
Shoulders	15”	15”		16”		16”		17”	17”	18”
Sleeve / Overarm	23.5”	24”		24”		24”		25”	25”	25”
Jeans waist	24”	26”	27”	28”	29”	30”	31”	32”	34”	36”

	S	M	L
Jeans belts	31.49"	34.64"	37.79"
Waist belts	28.54"	31.69"	34.84"

	S/M	M/L
Knitted gloves	One size fits all	One size fits all
Woven gloves	7-8"	7.5-8.5"
Hats	22.44"	23.22"
Bags	See each individual style for full information.
Scarves	See each individual style for full information.
Jewellery	See each individual style for full information.
Socks	One size fits all - To fit shoe size 4-7 (EUR 37-40)

	S	M	L
Tights	5.5-5.7"	5.5-5.11"	5.7-6"

EU	36	37	38	39	40	41
UK	3	4	5	6	7	8
US	5	6	7	8	9	10

	S	M	L	XL
EU	36-37	38-39	40-41	42
UK	3-4	5-6	7-8	8-9
US	5-6	7-8	9-10	10

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Jigsaw Gift Card 250

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Delivery and returns

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