If you need support with styling advice, size and fit please contact us, we can also place an order for you over the phone or via our live chat service.
Returns are processed within 10 working days of arrival into our warehouse, on the unlikely event of this passing ,please then reach out to us with your order and tracking numbers. Please note you will not recieve confirmation of your parcels arrival into our warehouse.
Please also visit our FAQs section or our Delivery and Returns page.
You have 28 days from receipt of your purchases in which to return any items purchased at full price and 14 days for sale items.
The only exceptions to this will be earrings, hosiery, facemasks and eyemasks.
Under the Distant Selling Regulations you also have the right to cancel your order within 7 days of receipt of your purchases. This has to be done in writing to cancellations@jigsaw-uk.co.uk.
Please see our Delivery and Returns page for further details.
Postage costs are not refunded if you decide to return any part of your order.
UK RETURNS:
Please follow the steps to create your returns label /QR code or to arrange a FREE Royal Mail collection. These are located on the Delivery and Returns page.
We hope you are happy with your purchase, however if you would to like return any of your items, please find the link here: https://web.global-e.com/Returns/Portal/gsBt3. You will need your email address and order number to hand which ends with a JIG:
Your return is FREE so all you need is your pre-paid label to return your parcel. Please note that you will need a printer.
Every style shown on our website has its own specific page – just click on an image in, say, dresses and you will be taken through to the page for that dress. On that page, the style overview is provided next to the main image. Greater detail on fit and fabric is provided in a box below the size and colour choice area. If you have not found the information you are looking for, please contact a store who will be able to advise.
Our website provides a detailed size guide, which details the main body measurements for each size . This page can be reached by clicking this link: Size Guide – Jigsaw (jigsaw-online.com).
Alternatively, on any specific product page, there is a link to sizing info, which will return details on the specific type of item you are looking at.
FOR UK ORDERS
We accept all Visa, Mastercard, American Express, and Maestro debit & credit cards.
You can also pay through PayPal or Amazon Pay. Please note we will no longer accept PayPal, Amazon Pay or Klarna returns in store. You can however use our free returns options to return your order via the post for a full refund back to your PayPal, Amazon or Klarna account.
INTERNATIONAL ORDERS
You can check which payment options that are available at checkout page.
We employ regularly updated encryption technology to make sure your card details remain secure during the transaction.
We never store your card details. The main account number is retained securely and encrypted for a short period, in case we need to refund money to your card following any returns sent back by you.
We only show the last 4 numbers of a card on your order confirmation and despatch note so that you can identify which card you used to make the purchase, which helps us if you need a refund.
For all payment methods we will take payment at the time of order. If your order is cancelled you will be automatically refunded.
No problem, simply call our Customer Service Team on 020 8392 5603 or email enquiries@jigsaw-uk.co.uk. Our Customer care team will also be able to place an order for you.
Due to circumstances beyond our control, on occasion we may not be able to fulfil a pre-order, for example, if stock is damaged in transit. You will recieve a full refund including postage charges (if none of the items have been shipped).
We will do our best to dispatch items to arrive on the date displayed on the website at the time of ordering, however we cannot guarantee that items will be shipped on this date. We will endeavour to contact you with a new propossed date of arrival.
Yes, you have the right to cancel your order at any time and receive a full refund, however this is dependant if your order as been processed and packed. (you are also entitled to reclaim postage costs if none of the items from your order have been shipped).
We will take full payment for pre-order items at the time of purchase. This is due to card issuers and payment method service providers reserving funds for a limited amount of time.
For orders which include a pre-order item placed using Klarna as a payment method, you will be expected to pay for the pre-order item according to Klarna payment terms irrespective of when your order is shipped. Any returned items will be refunded as usual according to Klarna payment terms.
If you have any questions relating to your pre-order item(s) please click this link : Contact Us – Jigsaw (jigsaw-online.com)
Creating an account will allow you to:
If you paid for your order with Amazon Pay your order details are not linked to your Jigsaw account, instead please log onto your Amazon Account to track your order history. https://pay.amazon.com/uk
We have the utmost respect for the privacy of our online customers and recognise the importance of security. Any information you provide us with will be securely stored and managed appropriately. For full details of how we look after and use your personal details, please refer to our Privacy Policy and our Terms and Conditions.
Don’t worry! Click forgotten your password? on the Secure Account Log In page. Simply enter your email address and we will email you a new password straight away. Once you log in using this password, you can change it to a more memorable one, which is personal to you. You can change your password at any time in your ‘My Account’.
You can unsubscribe from our emails by selecting unsubscribe at the bottom of the email. You can unsubscibe from catalogues buy clicking here: Postal Unsubscribe – Jigsaw (jigsaw-online.com)
Gift Cards can be redeemed in Jigsaw standalone stores within the UK as well as on our website www.jigsaw-online.com. Unfortunately it cannot be used in any Jigsaw concessions within any department stores.
Enjoy wearing your Jigsaw rental from as little as 4 days to as long as 14 days. When you are ready you can send it back via your pre-paid DPD return label and Jigsawforever.com will take care of all the boring stuff including dry cleaning and ironing.
For more information on how it works including FAQs please click this link: How It Works (jigsawforever.com)
For customer services enquiries for jigsawforever.com please click this link: Contact Us (jigsawforever.com)
Please note - Jigsaw forever promo codes: Only one code can be applied to one single order and not in conjunction with any other codes or a promotion.
Robinson Webster (Holdins) Ltd (trading as ‘Jigsaw’) is not a lender and acts only as an introducer. Please spend responsibly. Borrowing beyond your means could seriously affect your financial status. Klarna’s [Pay in 3 instalments] [and] [Pay in 30 days] credit agreement[s] are not regulated by the FCA. 18+, UK residents only. No interest, no fees. Credit subject to status. T&Cs apply, klarna.com/uk/terms-and-conditions. We’ve partnered with Klarna to provide you with an easy payment option at checkout.
There are 2 new ways you can shop:
There are no fees or interest charged, ever.
When you choose 3 interest-free instalments, Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.
Klarna currently accepts all major debit and credit cards (i.e., Mastercard, Visa). Please note, AMEX, prepaid cards, including gift cards, are not accepted.
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’s Buyer Protection policy. View complete terms here.
You can reach Klarna's customer service by downloading the Klarna App for 24/7 chat.
You can contact Harper by email: service@harperconcierge.com or by calling: 0333 939 8123
Phone lines are open from 08:00am to 17:00pm Monday to Friday and 09:00am to 18:00pm on Saturday and closed on Sunday.
Harper offers a try before you buy service. After placing your order online, you are given the choice to book a 1-hour delivery slot (10am-10pm, 7 days a week) for an expert Style Concierge to drop off your items at your chosen address.
Try on your chosen pieces with other items from your wardrobe in the comfort of your own home and hand back any unwanted items to your Style Concierge. You will only pay for the items that you have selected. For further information please click on this link Harper Concierge and select the how it works page.
Harper currently serves all 32 London boroughs and will be announcing further locations in the near future.
Please contact Harper's Customer Services by emailing service@harperconcierge.com or by calling: 0333 939 8123 If an adjustment is requested after the cut of times, sadly we are not able to adjust any items.
Please contact Harpers directly to cancel or amend your appointment by emailing service@harperconcierge.com or calling 0333 939 8123.
If you would like to reschedule your appointment, please reach out to Jigsaw Customer Care by clicking this link Contact Us - Jigsaw (jigsaw-online.com). We will contact Harpers on your behalf with and try our best to reschedule your appointment
The Style Concierge are made up of the country's best luxury fashion personnel, they can go inside your home if you would like and give you styling advice or guidance on sizes. If privacy is preferred the Style Concierge can simply drop the pieces with you, then return up to 40 minutes later to take your payment and any unwanted items away.
There is no order limit! We encourage you to order as many items as you like to ensure you find the pieces that you love.
You have up to 40 minutes to decide if you would like to purchase any of your selected item(s). Should you need to return any items (after you have purchased) please click on the link below to view our delivery and returns page. Simply follow the steps to arrange a free Royal Mail collection or to create your returns label or QR code: Delivery and Returns - Jigsaw (jigsaw-online.com)
Please note: If you decide to refund your whole or part of your order, the delivery charge of £15 is non-returnable.
Yes, we are offering this service if you order before 12pm. Exceptions are if ordering on Friday, Saturday, or Sunday, where the first delivery slot will be available on the following Monday.
Stock discrepancies do happen on rare occasions as multiple people could be placing orders at the same time which can sometimes lead to the items selling out. If the item is to come back into stock, Harper would be happy to facilitate the order and place a new appointment for you.
You only pay once you have tried on and decided on the items you would like to keep! So, we would suggest ordering more items, even items that you would not necessarily pick as you have nothing to lose. The Style Concierges carry a portable payment device, allowing them to take payment in person. The reader accepts all card types, and even has contactless ability if you would like to pay via google or apple pay.
Please note: If you decide to refund your whole order, the delivery charge of £15 is non-returnable.
Jigsaw items only can be repaired, excluding footwear, small Leather Goods, sunglasses, Bags, Belts and Jewellery.
Repair and Re-wear is not alteration service, if you require this service, please check with your local store.
All repairs are at the discretion of Jigsaw. If we receive an item deemed unrepairable, we reserve the right the decline the product and return it back to you.
We will repair any item of clothing free of charge if purchased within the past 12 months (subject to fair wear and tear). Items over 12 months of purchase will be repaired and charged for at an agreed competitive rate.
Proof of purchase is required.
A receipt and / or order number will need to be captured before we perform the repair.
If an item is intentionally or accidentally damaged (including, but not limited to, moths, animal damage or infestation) a charge for the repair will be applied.
Jigsaw will endeavour to return your item within 14 working days, however if there are any delays / issues we will contact you.
Jigsaw will charge for repairs in accordance with the price list, however if there is any additional cost, we will contact you before commencing the repair.
The Jigsaw Repair, re-wear returns label emailed to you must be used for all repairs. Items are returned to Jigsaw at your own cost, and we advise that you use a trackable returns service.
No Jigsaw Gift Cards, discount codes or promotions can be used in conjunction with the repair re-wear service.
It is a condition that all garments are returned in a clean and sanitary condition.
If you have sent an item that we are unable to repair, we will give you the possibility of returning it back to you or recycling the item on your behalf. Please note that any postage costs are not refundable.
Yes, you can, however please complete the online form and await further instructions from the customer care team , so we have informed the store of your arrival.
We are only able to undertake repairs in the UK.
