Dear friends of Jigsaw,
We are delighted to inform you that our stores are now open and we are ready to welcome you. Visit our store locator page for more information on the measures in place to keep our staff and customers who visit us safe.
All UK Jigsaw returns are free within 28 days from the date of purchase. Pre-paid Royal Mail labels are enclosed in all UK online orders.
Returned items must reach us in their new, undamaged and unworn state with original tags in place. Please return faulty goods as soon you become aware of the fault. Should you wish to return an item (full-priced or reduced), please see our returns policy below:
For online orders, please fill in the Returns Form included with your order, and send this back to us along with your item(s). Post the item(s) back at your local post office (use the prepaid returns label provided for UK orders) with proof of postage, as we cannot accept liability for items lost in transit. Jigsaw does not provide freepost returns for International orders.
In Jigsaw stores
Full-price and sale items may be returned to any Jigsaw standalone store for refund or exchange within 28 days of purchase. Please do not post store purchases back to our warehouse as they cannot be processed there.
Store postal sales
For orders processed through our store postal service, contact the relevant store for details on how to return your purchase.
Please re-order the item at the new, reduced price and return your original item for a refund within 28 days of purchase.
For UK returns please use the free Royal Mail returns form included with your order, and send this back to us along with your item(s). Post the item(s) back at your local post office (use the prepaid returns label provided for UK orders) with proof of postage, as we cannot accept liability for items lost in transit.
Yes. We now also offer contactless delivery. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
As you will know, the UK retail sector has been going through a seismic change for some time, with customers moving to the convenience of online shopping. This trend has only accelerated during the recent pandemic with high street, city and shopping centre locations being closed for several months.
In light of this, we have been reviewing our stores across the UK, and have had to make the difficult decision not to re-open some of these locations, post-lockdown.
To find your nearest store click here.
We’d like to reassure you that given the convenience of online, we are committed to continuing investment in our digital channels to ensure we bring the very best of our brand to our dear customers.
We want to thank you and all our staff for their continued support and loyalty to the company through this time. We remain committed to bringing you the quality of service you expect from us.
Best wishes, Your Jigsaw Team
STORE CLOSURE FAQS
We will not be reopening our store after closing it on 22nd March due to the Covid-19 pandemic. Amersham, Hampstead, Leamington Spa and Wimbledon will close on 30th August 2020.
We have taken the decision to close this store partly due to the effects of the pandemic, which has had a challenging impact on the UK sector. The UK retail sector has been changing for some time, with customers finding it more convenient to shop online, and the pandemic has simply accelerated this shift.
To return an item purchased in store please contact us on firstname.lastname@example.org. You will need your 10-digit receipt number to be eligible for a refund. We are able to accept returns on purchases made in these stores until 30th September 2020.
For now our focus is to simplify our business by streamlining our UK stores. However, we are always looking for opportunities, so if one arises for us to reopen here – we will certainly take it.
After eight wonderful years, Jigsaw has made the decision that this summer will be the last collection from Jigsaw Menswear.
We have decided to focus on our Womenswear collection, as part of an ongoing and wider programme to concentrate on the business’ core offering.
We want to thank all of our loyal customers, and our teams who have worked on the Menswear brand throughout the years.
For general enquiries email us: email@example.com.
The Summer Sale will be the last opportunity to shop Jigsaw Menswear, after which our stores and website will no longer stock the range.
The coronavirus outbreak has had a severe impact on retailers in the UK and globally, leading to many adjusting their business plans. Jigsaw has decided to focus on our core Womenswear collection, however this is as part of an ongoing and wider programme to concentrate on the business’ core offering.
Yes. Menswear will still be available in selected stores and online whilst stocks last. To find your nearest store click here.
You can return a Menswear item via the usual return process. Please visit the Delivery and Returns page for more details.
For now our focus is to simplify our business by focussing on Womenswear. However, if circumstances change and if the opportunity arises – we will certainly take it!