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Delivery & Returns Summary
For full details on delivery & returns please visit our dedicated Delivery & Returns page.
DeliveryThere are two delivery options available:Standard Delivery (within 2-4 working days) - £4.50Next Day (next working day, if order is placed before 2pm) - £8.00
For our Standard delivery service, whilst we endeavour to meet all stated delivery periods, on rare occasions during periods of excessive demand it may not be possible to do so. There may be rare occasions when our system believes we have stock when we physically do not. In this instance we will endeavour to locate the item in a store for you and notify you as quickly as possible to establish whether you wish to proceed with your remaining order. This may add a delay to the shipping of your order.
You may request delivery to an address that is not the same as your billing address. For security, all packages dispatched will require a signature on receipt.
Geographical CoverageUK: Jigsaw’s website www.jigsaw-online.com delivers to all areas of the UK including Northern Ireland and all off-shore islands.
Orders going to the Channel Islands will be shipped using Royal Mail, instead of our normal DHL service. Unfortunately we will only be able to offer our standard 2 – 4 working days delivery service with these orders. Should you require shipping to the Channel Islands and accidently choose our Next Day delivery option we will contact you as soon as possible and reduce your postage charge to our standard £4.50.
USA: our customers in North America are able to make purchases through our USA website www.jigsaw-london.com with deliveries being made from within the USA.
Currently, we are not able to ship orders received through this website, to other destinations internationally.
Jigsaw Returns Policy
Return PeriodsAny items purchased at our normal full retail price may be returned to us for refund or exchange within 14 days of receipt. Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned within 7 days of receipt.
Please return faulty goods as soon you become aware of the fault.
Non Returnable ItemsFor reasons of hygiene, we cannot accept the return of certain items including, earrings, lingerie, swimwear and any items purchased from our Jigsaw Organics Beauty collection.
Method of ReturnReturning items by post is easy. Please follow the step-by-step process explained on the returns form that will be sent with your original order. Please note: the bag in which your original order arrived is re-usable (see instructions on the bag).
Unwanted items can also be returned direct to any of our own Jigsaw stores. You will need the despatch note sent with your web order as proof of purchase. This acts as your receipt.
ExchangesWe will be happy to send out any requested exchanges. Please complete the relevant section of your returns form to enable us to do this. We do not charge for postage and packing on exchange items.
ContactShould you have any queries with any of the information provided on above please feel free to call us on 020 8392 5603 (8am to 10pm, 7 days a week) or send an email to enquiries@jigsaw-online.com One of our team will be very happy to help.
Your card security code is the last three digits printed on the back of your card (usually near or on the signature strip)
Privacy Policy
We are registered under the Data Protection Act 1998. Any information you provide us with will be securely protected and managed in line with the Act.
This is a short version of our privacy policy. Should you wish to see further details these are provided on the Privacy Policy page of this website.
Personal Information CollectedYou can access and browse our website without having to disclose any personal data.
If you buy from us, we will require information including your first name and surname, email address, phone number and delivery and billing addresses. This information is required in order that we might process your order efficiently.
This site uses internet cookies to improve the speed at which you can access pages of our website. These cookies do not record or store any personal details and are harmless to your computer. You can set you browser to disable the use of cookies.
Secure Storage & Use of DataYour information will be held by Robinson Webster (Holdings) Limited. Jigsaw trades under the ownership of Robinson Webster (Holdings) Ltd.
We may use your personal information for the following purposes:• to fulfil/deliver orders placed by you,• to process payment for your goods on dispatch,• to obtain credit authorisation from your card issuer,• to contact you with any queries about your order,• to dispatch administration e-mails to you regarding your order,• analyse product preferences, to help improve the offer on our site,• to contact you with relevant information about us, our product and our services.
We will not keep a permanent record of your credit card details.
Contacting UsIf you wish to contact us about any information we hold about you, our contact details are as follows:enquiries@jigsaw-online.com
Jigsaw Online Service Team, Robinson Webster (Holdings) Limited, 159 Mortlake Road, Kew, Surrey, TW9 4AW.
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