TERMS AND CONDITIONS

1. Ownership

This website is an official website of Robinson Webster Holdings Limited ("we" or "us"), trading as Jigsaw, and is copyright Robinson Webster Holdings Limited 2003. This website and all intellectual property rights (including but not limited to rights in the website as a database) in its design, text, graphics, and the selection and arrangement thereof, together with the Jigsaw trade mark and all other trade marks, logos and trade names depicted in this website belong to us.

2. Limited Licence; Restrictions

You are granted a limited licence to download the materials contained on this website to a single personal computer, and to print out a hard copy of such materials, solely for personal, non-commercial use, and provided all copyright, trade mark and other proprietary notices are left intact. Any other use of any of the materials on this website, including commercial reproduction, modification, distribution, transmission or republication, without our prior written permission is strictly prohibited, and is a violation of our intellectual property rights.

3. Disclaimer

This website and its contents are provided "as is" and without representation, term, condition or warranty of any kind, either express or implied (and whether implied by law. custom or otherwise) in respect of the website and/or its contents/ Robinson Webster Holdings Limited disclaims all representations, terms, conditions and warranties including, but not limited to, as to satisfactory quality, merchantability, fitness for a particular purpose, title and non-infringement of intellectual property rights to the fullest extent by applicable law. In addition, Robinson Webster Holdings Limited excludes any representation or warranty that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs and risks arising as a result of its use of this website.

4. Limitation of Liability

To the fullest extent permitted by applicable law, neither Robinson Webster Holdings Limited nor any of its directors, employees, affiliates or other representatives will be liable for any loss or damage arising out of or in connection with the use of, or inability to use, the materials in/and/or facilities or services offered throughout this website including, but not limited to, indirect or consequential loss or damage, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Robinson Webster Holdings Limited has been advised of the possibility of such loss or damages and/or such loss or damage were reasonably foreseeable. In no event will Robinson Webster Holdings Limited's total Liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website. The above exclusions and limitations of liability shall not apply in respect of liability in negligence for death or personal injury.

5. Governing Law

This website is controlled and operated by us from our offices in London, England. We exclude all representations and warranties that materials in and/or facilities or services offered through this website are available for use in other locations, or that they comply with any legal or regulatory requirements of such other locations. Those who choose to access this website do so at their own risk and on their own initiative and are responsible for compliance with applicable local laws. These terms shall be governed by and construed in accordance with English law. Any dispute under these terms shall be subject to the exclusive jurisdiction of the English courts and, by using this website, you hereby submit to the exclusive jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

6. Miscellaneous

If any court of competent jurisdiction finds any provision of these terms to be void or unenforceable for any reason then such provision shall be ineffective to the extent of the court's finding without affecting the validity and enforceability of any remaining provisions. We reserve the right to amend these terms and conditions at any time without notice. If you have any comments, please send them to us at admin@jigsaw-online.com. You acknowledge that we are under no obligation to pay for or respond to any such comments, or to keep them confidential. You warrant that any comments you may submit will not infringe the personal or proprietary rights of any third party, nor be defamatory, obscene, abusive or otherwise unlawful, and you will indemnify us against all actions, costs, claims, demands, losses or liabilities of whatsoever nature which we may suffer by reason of any breach of such warranty.

7. JIGSAW-ONLINE SITE: TERMS AND CONDITIONS OF SALE

The displaying of products and/or prices on this Site constitutes an invitation to treat only. No contract shall come into existence until we accept your order, and we reserve the right to accept or reject any order in our absolute discretion. Any acceptance will be subject to these terms and conditions, to the entire exclusion of any others you may seek to impose.
We reserve the right to change and/or withdraw any product displayed on this Site without notice at any time before your order is accepted.

8. PRODUCT INFORMATION AND COLOURS

Products displayed on this Site are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

9. PRICING INFORMATION

The prices displayed on this Site are quoted in UK sterling, and are only valid and effective in the UK. Payments can only be made in UK sterling.
The prices include VAT at 17.5%, and are subject to change if the applicable rate of VAT changes before your order is accepted.
Prices are quoted exclusive of postage and packing, which will be charged at the rates specified below.

10. DELIVERY

Postage and packing for UK deliveries is charged as follows:

Registered Post: £5.00
Special Delivery: £10.00

The above costs apply to orders containing 15 items or less.

Different rates and procedures apply for deliveries within the European Union outside the UK, please e-mail us at enquiries@Jigsaw-Online.com for further information.

Britain

We ship to Britain in line with our standard Jigsaw-Online postage charges (as listed below).

European (EEA) Countries

We ship to European (EEA) Countries, although postage charges vary from country to country. Please contact us by telephone to receive confirmation of the postage charge applicable to your order, local import duties may be payable on receipt of your order.

All Other Countries

We may accept orders from countries outside of Britain and the EEA, if you live outside these areas please contact us by telephone to ascertain whether we are able to accept your order, if we are able to accept your order we will confirm by telephone the level of postage you will be charged, local import duties may be payable on receipt of your order.

Please contact Jigsaw on +44 (0)20 8392 5656 or e-mail customer.services@Jigsaw-Online.com to find out more about international shipping.

11. RETURNS AND EXCHANGES

Returns Policy

We will offer a refund or exchange on an unworn, undamaged item within 14 days of dispatch. The date your items were dispatched by us will be detailed in the documentation that arrives with your order.

If you return an item that the company agrees is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us by registered post (this does not affect your statutory rights). If you are returning an item you believe to be faulty more than 14 days after it was dispatched to you, please call our Customer Services on 020 8392 5656 before returning the item to discuss the perceived fault and the procedure to follow.

If you are returning an item because it is unsuitable, we will only refund the cost of the returned item, and you will be liable for the postage you paid when returning the item to us. Refunds will be made to the card used to purchase the items.

Please note that all refunds and exchanges must be made through our website and goods may not be returned to our stores. Refunds cannot be made by stores under any circumstances. If in exceptional circumstances you need to apply to exchange an item at one of our branches, this can only be arranged with our prior approval in writing by email, which you will need to present at the branch when making the exchange. Please send an email to enquiries@jigsaw-online.com giving your order number, date of purchase, details of the item you wish to return including size, colour and product code, and the branch you wish to exchange the item at, and the date you wish to exchange it at the branch.

Returns Procedure

If you wish to return any items to Jigsaw please; Complete the brief "Particulars of Return Form" which will be sent out to you with your order.
Wrap your item/s safely and securely to avoid damage in transit back to Jigsaw (please note Jigsaw is unable to accept an item for refund if it has been damaged in transit).
Include your completed "Particulars of Return Form" within your return package.
Send your package back to Jigsaw, Website returns, 31 Leadenhall Market, London, EC3V 1LR. We recommend you send it recorded or special delivery (please note Jigsaw will be unable to refund items you were returning but were lost in the post)

12. DATA PROTECTION AND PRIVACY

In addition to allowing us to check your creditworthiness and process your orders, the personal data you submit, and our records of your visits to the Site, will be used to monitor and improve our service to you, and for marketing purposes. We may send you, brochures, leaflets and catalogues displaying our products and services, and may telephone you in order to tell you of promotional offers, to discuss account details or for market research.

We will respect the privacy of your personal data, and will comply with all data protection legislation for the time being in force in the UK. We do not make our mailing list available for marketing purposes to anyone outside the Robinson Webster group of companies and, unless required to do so by a court of competent jurisdiction, will not disclose your personal data to anyone.

If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers. Please e-mail us at enquiries@Jigsaw-Online.com.

13. GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts. By using this web site, you hereby submit to the exclusive jurisdiction of such courts for such purposes, and waive any and all objections to jurisdiction or venue therein.

14. MISCELLANEOUS

If any court of competent jurisdiction finds any provision of these terms and conditions to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the court's finding without affecting the validity and enforceability of any remaining provisions.
We reserve the right to amend these terms and conditions at any time without notice.