Privacy Policy

We are registered under the Data Protection Act 1998 (the “Act”)

We have the utmost respect for the privacy of our online customers. Any information you provide us with will be securely protected and managed in line with the Act. You can access and browse our website without having to disclose any personal data. By browsing and shopping on Jigsaw’s website you are accepting and complying with the regulations outlined in the Privacy and Cookie Policy below and in the Terms and Conditions provided on the site.

If you want to disable cookies you will need to do this by changing your website browser settings which are normally found under the tools or privacy tabs in your browser menu. Please note that disabling cookies may reduce the performance of our website on your computer. By continuing to use the site with your current browser settings, you consent to allow this site to use cookies. More information on cookies, how we use them and how to disable them can be found in the section below.

Privacy and Use of Cookies

What are Cookies?
This site uses internet cookies. These are small pieces of information that are stored by your browser on your computer to improve the speed at which it can access pages of our website, thereby giving you a better browsing experience. These cookies do not record or store any personal details and are harmless to your computer. Should you not which to store cookies on your computer from our website or any other, it is possible to change the settings on your web browser to prevent cookies from being stored. Please note that disabling cookies may reduce the performance of our website on your computer.
What information do we collect?

If you buy from us, we will require information such as your first name and surname, email address, phone number and delivery and billing addresses. This information is required in order that we may process your order efficiently.

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about what pages you viewed, what products you added to your basket or purchased and generally how you navigated the site. Please note that we do not use cookies to collect or record information on users’ name, address or other contact details.

What are cookies used for?
In the main cookies are used for the effective operation of the website but additionally we use cookies to track the effectiveness of our website and to gauge the success of our marketing campaigns. For further information take a look at this useful Google Video on You Tube which helpfully explains how websites use cookies.
How do I disable Cookies?

If you want to disable cookies you will need to do this by changing your website browser settings which are normally found under the tools or privacy tabs in your browser menu. Please note that disabling cookies may reduce the performance of our website on your computer. By continuing to use the site with your current browser settings, you consent to allow this site to use cookies. All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

You can also take a look at the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

Your Right To Know
We respect your right to know about the information we hold about you. If, at any point, you wish to see the information held by Jigsaw against your account, or what cookies are currently in use on this website, you may email us at enquiries@jigsaw-uk.co.uk
Contacting You via Email
If you have purchased from the site or opted in to receive information on company news, our products and promotions, but would now like us to stop sending you this information please either:
• click the unsubscribe link on the latest newsletter e-mail received from us
• log in to your account in the My Account section of the website and simply click the unsubscribe link, located next to the Newsletter Subscription field  in the My Details screen
• contact us by e-mail (enquiries@jigsaw-online.com)
• write to us at the address provided above.  Please be sure to provide your name, email and address when requesting the removal of your data from our database, so that we can check that it is in fact you who is making the request.
 
Please note, if you then make a purchase after unsubscribing we will still send you order related emails.

If any of your details have changed please either:
• visit our website if you have already set up an account with us online, and open ‘My Account’ to access and edit your data.
• contact us by e-mail or by post, quoting “My New Information”, if you would like us to complete the update for you.  Please be sure to provide your old information when updating us, so that we can verify that it is in fact you making this request and ensure that we correct your data accurately.

Secure Storage & Use of Data
Your information will be held by Jigsaw, the trading name of Robinson Webster (Holdings) Ltd.

When making a purchase or signing up for news, we rely on you to register any information about yourself accurately. If you set up an account online with us and your details change, you will need to keep this information up-to-date by logging into your account and editing your personal details. Your account will be password protected by a password generated by you at the point of set up. Please note that you are responsible for maintaining the confidentiality of your own password and account, as well as any activities that occur under that account.

We may use your personal information for the following purposes:

• to fulfil/deliver orders placed by you,

• to process payment for your goods on despatch,

• to obtain credit authorisation from your card issuer,

• to contact you with any queries about your order,

• to despatch administration e-mails to you regarding your order,

• to analyse product preferences, to help improve the offer on our site and

• to contact you with relevant information about us, our product and our services.

We will not keep a permanent record of your credit card details. These details will need to be stored initially in order that we might process your order, take payment on despatch and provide refunds should you wish to return and refund any items. The card details you provide us with during the checkout process will be taken and stored securely. Once your transaction and any required refunds are completed, all card data will be securely erased.

If you link to another website from ours, we won’t give them your details. It will be at your discretion to provide your details to that website. You use these links at your own risk. Jigsaw does not accept responsibility for the content held on those sites.

In the event of the police or a government authority requesting information from us during the course of an investigation into suspected illegal activities, we are obliged to provide data to them.