Head Office Jobs

Head Office Careers



HEAD OFFICE JOBS

Interested in working for us but can’t find the role you are looking for? You can still let us know about your skills, experience and ambitions by sending us a speculative application to careers@jigsaw-uk.co.uk.


Current Head Office Jobs

Date Listed  Job Title   Location  Description      Closing Date Actions
30/10/2014

HQ124 Product Licencing Coordinator

Licencing

2 month FTC, starting in March

Kew,
Richmond,
Surrey

We are looking for a Product Licencing Coordinator to work across licensed product areas as key contact internally and externally, liaising with professionals on all levels.

Successful candidates will have a real interest in lifestyle brands and have experience working within a retail environment. This is a fantastic opportunity for the right candidate to make a significant contribution to the growth of a successful British Heritage Brand.

  • Daily communication as Jigsaw representative, having a thorough knowledge of the brand and licensed product areas with strong interpersonal skills to liaise with internal and external colleagues.
  • Responsible for developing licensed product; sunglasses, optical, women’s apparel, home and tech accessories, underneath the guidance of Licensing & Business Development Director.
  • Critical path management.
  • Maintaining brand identity and values with knowledge of the core target customer as well as having commercial awareness for the wider market.
  • Negotiating extensively with licence partners to facilitate the achievement of target costs and margins.
  • Monitoring and reacting to sales.
  • Working collaboratively with the Brand Creative, Marketing, Buying, Legal and Finance departments.
  • Reporting to and assisting Licensing & Business Development Director on all aspects of the day-to-day running of the licensing department.


  • Commercial awareness and strong brand knowledge.
  • Able to build strong relationships internally and externally quickly.
  • Delivers accurate information in a clear, concise, confident and logical manner.
  • Resolves conflicting priorities, often whilst under pressure and delivers work on time.
  • Overcomes obstacles & copes successfully with unexpected change.
  • Maintains a balance and awareness of the status of all projects.
  • Actively seeks a solution to problems before being asked or directed.
  • Improvises, thinks quickly on his/her feet.
07/11/2014 Apply Expand
10/10/2014

HQ123 Customer Services Advisor

E-Commerce

Full Time, Permanent)

Kew,
Richmond,
Surrey

An essential part of a team at the front of a luxury high street brand, dealing with customers, their orders, their queries and anything in between to ensure first class service is delivered at all times. This is a varied role and it is essential you can build relationships internally and be proactive in ensuring a customer gets what they need.

There will be plenty of opportunity for the right candidate to step and work closely with the Customer Service Manager in taking responsibility for the teams operation during defined periods.

  • To deal with customer order queries.
  • Placing customer orders and advising customers on products.
  • Develop a trusting relationship with Royal Mail to resolve queries and lost parcels.
  • Issuing vouchers and VAT order refunds, exchanges and gifts.
  • Ensuring that security policies are followed and payments are dealt securely.
  • To work closely with Retail Operations to team to establish and resolve problems.
  • Ensuring payments and orders are dealt with in a secure and timely fashion. To run basic fraud checks.
  • Answering and handling customer calls as well as dealing with customer emails.


  • Energetic and flexible with good teamwork attitude.
  • Excellent telephone manner.
  • 3-5 years’ experience in customer service role at store level (head office experience is a bonus).
  • Experience in excellent written and verbal customer communications.
  • Strong Microsoft Offices Skills particularly work and excel.
  • Good online knowledge and understanding of online shopping.
07/11/2014 Apply Expand
18/09/2014

HQ119 PR Manager

Press

Full Time, Permanent)

Kew,
Richmond,
Surrey

To develop, drive and implement the PR Strategy. To oversee promotional activities for the Jigsaw and Bluebird brands including planning seasonal strategies, new product launches, press events, and internal communications. To develop close relationships with the brand and product teams (Marketing, Visual, Merchandising, Design, and Retail) and external media/press/opinion formers to support brand exposure and the growth of the business. To deliver all within budget.

  • Develop strategic communications across the Jigsaw Group inc The Shop at Bluebird.
  • Liaise with marketing and social media team, ensuring content is in line with press strategy.
  • Lead the critical path and be a key point of contact with Press and Opinion Formers.
  • Build great relationship with wider Marketing Team to support press coverage, customer events and brand initiatives.
  • Ensure complete understanding of the collections and products being promoted / ‘pushed’ and creatively translates the strategy to ensure it is delivered.
  • Oversee seasonal/ad hoc press releases and generates ideas for creative press content.
  • Creation of a press/marketing calendar for the brand with flexibility for creative/ trend response.
  • Develops seasonal promotional gift ideas / brand extensions for marketing / press events e.g. Christmas.
  • Develop and garner relationships with all International Partners
  • Responsibility for evaluations including ROI
  • Build on existing relationships with key media and establish new contacts for the Group
  • Work closely with Buyers to identify and deliver quality events
  • Manage key press events, product launches and other activities.
  • Liaise with the press, answering their enquiries in a timely fashion
  • Constantly seek to cultivate good relationships with key journalists.
  • Maximise product placement in online and offline media throughout the seasons.


  • Excellent verbal and written communication skills
  • Enthusiastic, self-confident and self-motivated
  • Customer focus
  • Strong existing relationships with fashion editors and press
  • Affinity with brand – A Love of both Jigsaw and Bluebird product
07/11/2014 Apply Expand