Head Office Jobs

Head Office Careers



HEAD OFFICE JOBS

Interested in working for us but can’t find the role you are looking for? You can still let us know about your skills, experience and ambitions by sending us a speculative application to careers@jigsaw-uk.co.uk.


Current Head Office Jobs

Date Listed  Job Title   Location  Description      Closing Date Actions
15/07/2014

HQ114 PR Assistant

Press

Full time, Permanent

Kew,
Richmond,
Surrey

We are looking for a PR Assistant to promote and protect the Jigsaw and Shop at Bluebird brands at all times. Seizing opportunities where they arise being both reactive and proactive. The ideal candidate will be currently working within a fashion or lifestyle retailer in a similar role. Above all we need someone who is great at what they do and who can work well as part of a vibrant team to achieve all deadlines.

  • Support the Head of Press and PR Manager with the development of the strategic brand proposition
  • Ensure the creation of appropriate press communications
  • Support the development of third party relationships
  • Write and distribute press releases as briefed by Head of Press
  • Responsible for all reactive and proactive media enquiries whether for information, samples or product images. Working with newspapers, journals, magazines and e-bulletins both nationally and internationally. These to be handled in a timely fashion
  • Respond quickly to news and ensure excellent written communication for reports, speeches and articles
  • Liaise with buying department to source samples for journalists
  • Maintain the journalist and blogger database
  • Arrange deliveries to journalists and contact to follow up as appropriate
  • Archive digital press cuttings and circulate good press coverage internally
  • Compile and collate weekly, monthly, annual and ad hoc press reports
  • Collate and maintain press cuttings book for office display
  • Build relationships with journalists we aspire to feature us in their publications
  • Find bloggers to engage and build relationships with
  • Organise and coordinate external PR competitions as directed
  • Assist on seasonal and ad hoc events


  • Excellent verbal and written communication skills
  • Enthusiasm, will be self-confident and self-motivated
  • Strong existing relationships with fashion editors/assistants
  • Affinity with the brands – a love of both Jigsaw product and the unique Shop at Bluebird designer edit
  • Creative and flexible approach
  • Social media understanding and the part it plays in PR
  • Bachelor's degree in communications, PR, journalism, marketing or similar
  • Computer literate including full knowledge of Word, Excel, Powerpoint, Outlook
25/07/2014 Apply Expand
15/07/2014

HQ113 Junior Digital Graphic Designer

Brand

Full time, Permanent

Kew,
Richmond,
Surrey

We are looking for a Junior Digital Graphic Designer to work with the E-commerce and Graphic Design teams on the design and development of the Jigsaw brand and The Shop at Bluebird. The person in this role will be responsible for assisting and maintaining assets and styling across the site to ensure consistency. The role is heavily weighted to digital design, however the ideal candidate would be comfortable crossing over with the Graphic Print Designer assisting on some design for print when required.

Successful candidates will have a real interest in Fashion and may even be working within a retail environment already. Above all we need someone who is great at what they do and who can work well as part of a vibrant team to achieve all deadlines.

  • Work as part of the Brand Creative Team alongside other web designers, assisting on the design of editorial features, emails and other design work for The Jigsaw Group
  • Design and creation of affiliate and onsite banners
  • Design and creation of marketing emails
  • Crop and artwork images where necessary
  • Liaise with other departments within the company to supply and adapt design work for social media and other uses
  • Create mobile and multi-device friendly content for all of the above
  • Responsible for assisting the Digital Graphic Designer with the maintenance and creation of regularly changing on-site graphics and imagery
  • Regularly undertake competitor research, making improvement suggestions
  • Assisting when required in design for print including look books, adverts, flyers, in-store POS, postcards and invitations
  • Maintain brand guidelines across all channels
  • Other ad hoc duties within in the team


  • An appreciation of commercial drivers within fashion and how the design can affect conversion rates
  • An understanding of the limitations and possibilities within web development (candidates do not need to create code but we require knowledge on what it is used for)
  • Strong communication and organisation skills with the ability to plan, organise and prioritise tasks to meet tight deadlines
  • Experience working on website designs and print publications
  • Design degree or similar
  • Excellent skills in Photoshop, Illustrator, InDesign
  • Background knowledge of HTML/5, CSS3
  • JavaScript, Dreamweaver & Flash
25/07/2014 Apply Expand
15/07/2014

HQ112 Concessions Merchandiser

Merchandising

Full time, Permanent

Kew,
Richmond,
Surrey

We are looking for a Concessions Merchandiser to manage the day to day merchandising functions of all Jigsaw concession and International locations with the remit to expand the business channel and drive sales through effective merchandising and informed buying. Successful candidates will have a real interest in Fashion and may even be working within a retail environment already. Above all we need someone who is great at what they do and who can work well as part of a vibrant team to achieve all deadlines.

  • Merchandise Planning for Concession and International
  • Budget – reviews and re forecasting
  • Attend Buy Meetings to influence Concessions range
  • Space Planning - review seasonally
  • Effective in season Trading and Stock management
  • Weekly reporting and analysis - feedback to the Group
  • Range Presentation to 3rd Parties
  • Management of 2 x MAA’s
  • Pivotal in driving and expanding the concession portfolio across all Jigsaw categories


  • Solid Branch Merchandising experience
  • Excellent communication skills
  • Strong organisational skills
  • Ability to perform under pressure
  • Ability to work in a fast paced, multi-channel environment
  • Ability to understand and analyse sales figures
  • The ability to inspire, motivate and lead direct report
  • Computer literate, particularly with experience of Excel
  • Bachelor’s degree level or equivalent, ideally in Fashion, Business, Merchandising or Retail
  • Knowledge of MS Dynamics (desirable)
25/07/2014 Apply Expand
25/06/2014

HQ111 Sample Machinist

Production

Part Time (30 hours per week), Permanent

Kew,
Richmond,
Surrey

We are currently looking for a Sample Machinist to join our Production team. This role will involve working with pattern cutters, designers and garment technicians to produce high quality samples.

The ideal candidate will have substantial previous experience in a similar role. You should be passionate about clothes, be able to work with a range of products and have exceptional team working skills. The candidate must be highly organised and have the ability to prioritise.

  • To accurately assemble samples and toiles
  • To provide feedback to pattern cutters on accuracy of patterns and paperwork; to offer feedback on viability of styling, finish and manufacture in line with Jigsaw standards of quality
  • To meet deadlines where specified, to inform line manager or senior pattern cutter where this is not possible
  • To communicate fabric issues to the relevant person or department
  • To ensure that necessary trims are well stocked; to communicate shortages when necessary
  • To keep work station clean, tidy and well organised


  • Substantial experience in a similar role
  • Execution of tasks in a timely manner
  • Multitasking skills due to small team
  • To be able to work with multi products
  • Communication skills must be good and must be able to work in a team environment
  • Passionate about clothes and always wanting to find ways to improve finish
25/07/2014 Apply Expand
23/06/2014

HQ110 Customer Services Manager

Customer Services

Maternity Cover

Kew,
Richmond,
Surrey

An essential part of a team at the front of a luxury high street brand, dealing with customers, their orders, their queries and anything in-between to ensure first class service is delivered at all times. This is a varied role and it is key you can build relationships internally and be proactive in ensuring the customer gets what they need. As Customer Services Manager you will take responsibility for the teams operation during defined periods. You should be a bright, enthusiastic, articulate and proactive person to join our team as the online business grows forward.

  • Answering and handling customer calls
  • Dealing with customer emails
  • Placing customer orders and advising customers on products
  • Working with fulfilment teams to resolve problem orders
  • Dealing with Royal Mail on queries and lost parcels
  • Checking the website and being proactive in suggesting improvements
  • Basic fraud checks
  • Issue vouchers, VAT refunds, order refunds, exchanges and gifts as appropriate
  • Ensuring payments and orders are dealt with in a secure and timely fashion


  • 3-5 years’ experience in a customer facing role – ideally experience at both store and Head Office level
  • Demonstrated experience of written and verbal customer communications, excellent telephone manner
  • Additional Languages are ideal but not essential
  • Strong Microsoft Office Skills, particularly word and excel
  • Previous Microsoft Dynamics Experience ideal but not essential
  • Good online knowledge, and understands shopping online
  • Great teamwork attitude
  • Excellent organisation and time management skills, can prioritise and multitask effectively
  • Good problem solving and attention to detail
18/07/2014 Apply Expand
30/05/2014

HQ108 Accessories BAA

Buying

Full time, Permanent

Kew,
Richmond,
Surrey

We are currently looking for a Buy Admin Assistant to join our Accessories team. This role will provide administration support to the Buying function by managing the purchase order system, critical path and product management and storage. The role largely focuses on setting up styles within Dynamics, ensuring product information, tickets and prices are correct.

The ideal candidate will have a qualification in buying as well as previous hands on buying and/or retail experience. You should have strong analytical, numerical and IT skills as well as exceptional team working skills. The candidate must be highly organised and have the ability to prioritise.

  • Create product style numbers with all attribute information and bar codes
  • Scan sketches into dynamics
  • Send Purchase Orders and tickets to suppliers
  • To order in good time any additional samples required for meetings such as best sellers, stock to store, swots, range reviews, rack-ups and retail presentations where the entire range is to be represented
  • Manage press sample ordering and handover liaising with press. Ensuring that all samples/hero pieces are ready for handover deadlines. To be able to suggest sub samples where correct samples unavailable and to escalate any issues to your line manager.
  • To take ownership over preparation for meetings as directed by team (pressing, correct hangers, sub samples/sketches/swatches etc)
  • Dynamics management – to process all of departments purchase orders, product set-up, suppler set-up, emailing PO’s and housekeeping. To obtain line manager’s sign off for PO’s in good time for ordering of epos and emailing PO’s
  • To file, store and be responsible for the whereabouts of all buying boards
  • Sending of packaging instructions and manuals to new suppliers
  • Manages courier parcels, sending and receipt


  • GCSE Mathematics and English
  • An interest in the Retail Business with a desire to progress
  • High level of accuracy and attention to detail
  • Good numerical and analytical skills
  • Excellent communication skills with an organised and structured approach
  • Computer literate with knowledge of excel and word
18/07/2014 Apply Expand
30/05/2014

HQ107 Social Media Executive

E-commerce

Full time, Permanent

Kew,
Richmond,
Surrey

We are looking for a Social Media Executive with great communication and team working skills to join the team at Jigsaw. In this role you will be responsible for the day to day running of our social media content and campaigns. This is a fantastic opportunity for the right candidate to join a successful British heritage brand.

  • Creative and visuals for social media and web including copy, graphics and photography.
  • Work with PR to identify guest editors and fashion writers to get a regular fresh injection of content into our social media channels.
  • Identify newsworthy stories from around the business that will make for relevant content for the Jigsaw Group websites and social media channels, adding weight and authority to the Jigsaw brand.
  • Dedicate sufficient time to nurturing the Jigsaw community, engaging in conversation, responding to comments and promoting relevant content.
  • Work with customer services to respond to customer feedback directly on our social media channels, managing any negativity and reporting any issues or trends that arise. (Please note this feedback could arise and need managing out of normal office hours).
  • Work with the Social Media Manager to deliver the social media strategy, implementing it through the key channels (Please note these chennels may increase/decrease from time to time).
  • Act as a conduit between all areas of the business where social media plays a role – promoting our brand social media channels and getting staff involved.
  • Work closely with the online team in order to maximise social commerce opportunities.
  • Work closely with the Social Media Manager to populate and circulate a social media content calendar, ensuring all activity is in line with the marketing critical path.
  • Work with the Social Media Manager and other internal stakeholders to plan video activities for the Jigsaw YouTube channel.
  • Develop and implement new initiatives to grow the number of fans and followers on our social networks whilst maintaining a highly engaged community.
  • Keep track of social media statistics month on month, as per the Social media Strategy objectives.


  • Proactive, energetic individual with excellent communication skills
  • Able to produce engaging copy and content for the Jigsaw audience
  • Good technical understanding, with image editing skills i.e. Photoshop
  • An understanding of major social media channels as well as the Jigsaw brand
  • Good organisational skills and flexible nature to juggle multiple projects
  • Exceptional attention to detail
  • Photography skills and the ability to use an SLR would be advantageous
  • Experience working in fashion retail
  • This role will suit an individual with a serious interest in fashion and blogging.
18/07/2014 Apply Expand