Black Fine Wool Victoria Jacket, Womens, Coats and Jackets - Jigsaw Womens Fashion Online Clothing Store

Delivery & Returns

Close

Delivery & Returns Summary

For full details on delivery & returns please visit our dedicated Delivery & Returns page.

Delivery
There are two delivery options available:
Standard Delivery (within 2-4 working days) - £4.50
Next Day (next working day, if order is placed before 2pm) - £8.00

For our Standard delivery service, whilst we endeavour to meet all stated delivery periods, on rare occasions during periods of excessive demand it may not be possible to do so. There may be rare occasions when our system believes we have stock when we physically do not. In this instance we will endeavour to locate the item in a store for you and notify you as quickly as possible to establish whether you wish to proceed with your remaining order. This may add a delay to the shipping of your order.

You may request delivery to an address that is not the same as your billing address. For security, all packages dispatched will require a signature on receipt.

Geographical Coverage
UK: Jigsaw’s website www.jigsaw-online.com delivers to all areas of the UK including Northern Ireland and all off-shore islands.

Orders going to the Channel Islands will be shipped using Royal Mail, instead of our normal DHL service. Unfortunately we will only be able to offer our standard 2 – 4 working days delivery service with these orders. Should you require shipping to the Channel Islands and accidently choose our Next Day delivery option we will contact you as soon as possible and reduce your postage charge to our standard £4.50.

USA: our customers in North America are able to make purchases through our USA website www.jigsaw-london.com with deliveries being made from within the USA.

Currently, we are not able to ship orders received through this website, to other destinations internationally.

Jigsaw Returns Policy

Return Periods
Any items purchased at our normal full retail price may be returned to us for refund or exchange within 14 days of receipt. Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned within 7 days of receipt.

Please return faulty goods as soon you become aware of the fault.

Non Returnable Items
For reasons of hygiene, we cannot accept the return of certain items including, earrings, lingerie, swimwear and any items purchased from our Jigsaw Organics Beauty collection.

Method of Return
Returning items by post is easy. Please follow the step-by-step process explained on the returns form that will be sent with your original order. Please note: the bag in which your original order arrived is re-usable (see instructions on the bag).

Unwanted items can also be returned direct to any of our own Jigsaw stores. You will need the despatch note sent with your web order as proof of purchase. This acts as your receipt.

Exchanges
We will be happy to send out any requested exchanges. Please complete the relevant section of your returns form to enable us to do this. We do not charge for postage and packing on exchange items.

Contact
Should you have any queries with any of the information provided on above please feel free to call us on 020 8392 5603 (8am to 10pm, 7 days a week) or send an email to enquiries@jigsaw-online.com One of our team will be very happy to help.

Close

Security Code - What Is This?

Close

Your card security code is the last three digits printed on the back of your card (usually near or on the signature strip)

Sizing info

Close

Using The Wishlist

Close

If you only want to use the wishlist for this visit, please feel free to skip registration. If you would like to save any wishlist that you create for later visits to our website, please register below.

Already registered? Simply log in to your account and you can add this item to your wishlist and view any items previously stored.

First name: *

Last name: *

Email address: *

Confirm email address: *

Password: *

* denotes required field

Sign up for our newsletter to hear about new product and styles, upcoming events and promotions, all the latest Jigsaw news and when the sale starts before it starts!

We respect your privacy and do not share your details with any other companies. View Our Privacy Policy

Wish list - log in

Close

Log in below to add item to your wishlist

Your email: *

Your password: *

* denotes required field

Forgotten password?

Wish list - Forgotten password

Close

Enter your email address and your password will be sent to you

Your email: *

* denotes required field

Thank you for registering!

Close

We have created a wishlist for you and added your chosen item.

To view your existing wishlist, simply click on the 'Wishlist' link located at the top right of any page on our website.

To continue shopping just click close on this box.

Password Sent

Close

Your new password has been sent to your e-mail address.

Wishlist Updated

Close Thank you! We have added your chosen item to your wishlist. To view your existing wishlist, simply click on the 'Wishlist' link located at the top right of any page on the website. To continue shopping just click close located within this box

Item Added to Wishlist

Close

The item you chose has been added to your wishlist. This will be available to you for the rest of your visit. Unfortunately, without regsitration, we will be unable to store this information for you for your next visit. It is quick and easy to register in the My Account section of the site (see top of page for link).

Privacy Policy

Close

Privacy Policy

We are registered under the Data Protection Act 1998. Any information you provide us with will be securely protected and managed in line with the Act.

This is a short version of our privacy policy. Should you wish to see further details these are provided on the Privacy Policy page of this website.

Personal Information Collected
You can access and browse our website without having to disclose any personal data.

If you buy from us, we will require information including your first name and surname, email address, phone number and delivery and billing addresses. This information is required in order that we might process your order efficiently.

This site uses internet cookies to improve the speed at which you can access pages of our website. These cookies do not record or store any personal details and are harmless to your computer. You can set you browser to disable the use of cookies.

Secure Storage & Use of Data
Your information will be held by Robinson Webster (Holdings) Limited. Jigsaw trades under the ownership of Robinson Webster (Holdings) Ltd.

We may use your personal information for the following purposes:
• to fulfil/deliver orders placed by you,
• to process payment for your goods on dispatch,
• to obtain credit authorisation from your card issuer,
• to contact you with any queries about your order,
• to dispatch administration e-mails to you regarding your order,
• analyse product preferences, to help improve the offer on our site,
• to contact you with relevant information about us, our product and our services.

We will not keep a permanent record of your credit card details.

Contacting Us
If you wish to contact us about any information we hold about you, our contact details are as follows:
enquiries@jigsaw-online.com

Jigsaw Online Service Team, Robinson Webster (Holdings) Limited, 159 Mortlake Road, Kew, Surrey, TW9 4AW.

Returns

Close

Send To a Friend

Close

To show a friend this item, simply complete the fields below and we will do the rest!

Your name: *
Your email address: *
Your friends name: *
Your friends email address: *
Your message: *

* denotes required field

Sign up for our newsletter to hear about new product and styles, upcoming events and promotions, all the latest Jigsaw news and when the sale starts before it starts!

We respect your privacy and do not share your details with any other companies. View Our Privacy Policy

Send To a Friend

Close

Your message has been sent. Thank you for using this service.

Share and bookmark

Close

Size Not Available

Close

The size you selected is not available.

Message

Close

Please Click Update in Your Bag to Remove Item