Contact Us

Before you get in touch, you might find it quicker to check the answers below…

Where is my refund?

REFUND STATUS: We are currently refunding items sent to us on the 9th of August. Apologies for the delay, we are really busy!
Please only contact us if you posted your item earlier than this date and include your tracking number.

Where is my order?

Please only get in touch if you’ve waited more than a week for your order. Please check our Delivery & Returns page for updated delivery times.

I haven’t received all my items

We sometimes send items from different locations in more than one parcel. Please check your Order Status Update emails.

Collect from Store

If you think you should have heard from your chosen store by now, please give them a call. You can find your store’s contact details here. Please check our Delivery & Returns page for updated delivery times on Click & Collect orders.

Can you find an item for me in a store?

You can find it much more quickly yourself!
All store stock is shown on our website, please check the Check Store Stock section on any product page. Please call the store before going.

Lots of other questions are answered on our Sale FAQs page.

If you were unable to find an answer to your query above, drop us an email at enquiries@jigsaw-uk.co.uk and we will get back to you.

Our opening times are:

Monday-Friday  8:30am – 6:00pm
Saturday  9:00am – 4:00pm
Sundays & Bank Holidays  Closed



For Customer Service enquiries:

The best way to contact us is by email at enquiries@jigsaw-uk.co.uk.
Our Phone number is 0208 392 5603 (please note that during busy sale periods it may take us longer to answer your call).


For General Head Office enquiries please contact:

Jigsaw, 159 Mortlake Road
Kew, Surrey
TW9 4AW
Tel: 0208 392 5600


For Career enquiries please contact:

Retail Careers: retailcareers@jigsaw-uk.co.uk
Head Office Careers: careers@jigsaw-uk.co.uk


For Press enquiries please contact Louise Worrell:

Jigsaw Press Office
55 Duke Street
London
W1K 5NR
Email: louise.worrell@jigsaw-uk.co.uk
Tel: 020 7042 2777