Contact Us

It’s sale and we are really busy!

It may take us a while to get back to you, so before you get in touch…

Where is my refund?

REFUND STATUS: We are currently refunding items sent to us on 4th August. Apologies for the delay, we are really busy!
Please only contact us if you posted your item earlier than this date and include your tracking number.

Where is my order?

Please only get in touch if you’ve waited more than a week for your order. (We aim to deliver within 2-4 working days).

I haven’t received all my items

We sometimes send items from different locations in more than one parcel. Please check your Order Status Update emails.

Can you find an item for me in a store?

You can find it much more quickly yourself!
All store stock is shown on our website, please check the Check Store Stock section on any product page. Please call the store before going.

Lots of other questions are answered on this page: Sale Help.

If you were unable to find an answer to your query above, drop us an email at and we will get back to you.

Our opening times are:
Monday-Friday   8:30am – 6:00pm
Saturday   9:00am – 4:00pm
Sundays & Bank Holidays   Closed

For Customer Service enquiries:

The best way to contact us is by email at
Our Phone number is 0208 392 5603 (please note that during busy sale periods it may take us longer to answer your call).

For General Head Office enquiries please contact:

Jigsaw, 159 Mortlake Road
Kew, Surrey
Tel: 0208 392 5600

For Career enquiries please contact:

Retail Careers:
Head Office Careers:

For Press enquiries please contact Louise Worrell:

Jigsaw Press Office
55 Duke Street
Tel: 020 7042 2777

We are currently experiencing technical issues with the below form so please email us instead at and we will get back to you as soon as we can.