Cancellation Policy

If you wish to cancel your order, please complete the Cancellation Form included in the body of this email: cancellations@jigsaw-uk.co.uk or call us on 0208 392 5603.

In accordance with The Consumer Contract (Information, Cancellation and Additional Charges) Regulation 2013, you have the legal right to cancel your order up to 14 working days after you receive your goods. The term "cancellation" only applies if the whole order is returned.

Once you informed us of your decision to cancel your order, you should return the goods to us at your cost within 14 days after you received your items to the below address:

Returns Department
Jigsaw Cancellations
Unit 10n Viscount Way
South Marston
Swindon
SN3 4TN

If you paid for the delivery of your order, we will refund the standard postage costs you paid as part of that order by the same method of payment you used for the original transaction. If you paid for premium or express delivery of your order within the UK we will only refund the cost of standard delivery; or if your order qualified for a free standard delivery, there will be no charge and therefore no refund of postage due as a result of the cancellation.

Please be advised that you are required to take reasonable care of the goods before returning them to us as we may make a deduction from the total reimbursements in the event of loss in value of the goods, as a result of unnecessary handling by you.

We will process your cancellation within 14 days after we have received your cancelled order.